Description:
1) Handling customer's/internal customer's escalations and resolving the issues.
2)-Proactively escalating cases to higher management
3)-Regular meetings with factories to ensure TATs are being met and resolve the grey areas if any on the factory or AES sides.
4)-Initiative to improvise the team's performance
5)-Tracking of ongoing implementations and accordingly review with project manager to ensure set target for the month/quarter/year is met.
6)-Review with Sales team in the cross functional meeting (Inter -lock) to understand the issues of both functions and brain storming to reduce/resolve the issues.
7)-Making DAP for the team and ensure the trainings are scheduled and attended by the team members.
8)-Organizing technical or product based training for the team members from vendors.
9)-Presenting monthly performance PM wise/product wise to higher management for review and support to improve.
10)-Project review/feedback meetings with customers.
11)-Take initiatives to improve the quality of project implementation, improvisation may be on the deliverables to customer or may be internal e.g: related to support handover.
12)- Take initiative to improve the team's productivity.
Company Name:
Location:
Kolkata
Experience:
7 – 10 years
